NPS Benchmark for Healthcare
See healthcare NPS benchmark guidance and learn how access, communication, billing, and care coordination influence patient loyalty.
Average NPS score for Healthcare
A practical NPS benchmark range for Healthcare is 10-40. This is not a fixed industry average; it is a directional range for interpreting whether your score looks weak, healthy, or unusually strong.
Healthcare NPS is affected by emotional stakes, access, clinical communication, billing clarity, and coordination across providers or services.
A healthcare score in the 10-40 range can be a practical reference point, but interpretation depends heavily on the type of organization, patient population, region, and survey moment.
| NPS range | How to read it in Healthcare |
|---|---|
| Below 0 | Detractors outnumber promoters; investigate root causes quickly. |
| 0-30 | Positive, but likely still has visible friction or uneven experiences. |
| 31-50 | Strong for many teams when measured with a representative sample. |
| 51+ | Excellent and worth validating through sample quality, comments, and repeat measurement. |
Key Healthcare NPS drivers
- Ease of scheduling and access to care
- Provider communication and empathy
- Care coordination across visits or departments
- Billing clarity and insurance handling
Best Healthcare benchmark habit
Compare your score with your own trend first, then use external benchmark ranges to understand market context.
Healthcare companies known for using NPS
Below are recognizable healthcare brands commonly associated with Net Promoter Score programs.
Related pages on Calculator for NPS
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Frequently Asked Questions
What is a good NPS score for Healthcare? +
Above 0 is typically positive, above 30 is often strong, and above 50 is commonly seen as excellent. Context still matters.
Should you compare only with industry benchmarks? +
No. Industry benchmarks are useful, but your own trend over time is often the best comparison.