Is an NPS Score of 80 Good?
Learn what an NPS score of 80 means, how it compares with general benchmark guidance, and how to improve it.
What an NPS score of 80 means
An NPS score of 80 shows the gap between promoters and detractors in your response set.
Whether that score is good depends on your industry, your customer base, and where your score has been historically.
How it compares to common benchmark ranges
| Range | General interpretation |
|---|---|
| Below 0 | More detractors than promoters |
| 1–30 | Positive, with room to improve |
| 31–50 | Strong |
| 51+ | Excellent |
How to improve an NPS score of 80
- Follow up with detractors to understand root causes
- Learn what promoters love most and protect it
- Move passives toward promoter status with better education or service
- Track NPS regularly to see whether changes are working
Related pages on Calculator for NPS
Create your NPS survey in minutes
Want to always know your current and past Net Promoter Score in real time? With SurveyLegend, you can create engaging surveys, distribute them across multiple channels, and analyze results in real time.
Frequently Asked Questions
Is 80 a positive NPS score?
Yes. 80 is above zero, which means there are more promoters than detractors.
Can the same NPS score be strong in one industry and average in another?
Yes. Industries vary widely, so the same score can mean different things in different markets.